Wednesday, September 2, 2009

Dear Sprint, please add an extra tower in my neighborhood to deal with all the extra texting in my 'hood

So I am sitting at home, working in my home office and using my Sprint PCS phone to make some calls. In the last three hours, I have been kicked off by my wireless provider at about the same time as when the 800 or so students at Lopez Middle School bombard the network with their texting to each other.

I could write another letter to the folks at Sprint, but I have already gone down that route and had to deal with a snarky customer service person last year when I had similar issues.

So, here's why I am reblogging about this topic. Maybe, the folks at Sprint customer service will read this one, or maybe after four or five of us who have similar issues retweet it and perpetuate the issue through social media channels, someone from this wireless carrier will fix the problem.

When I talked to the reps at Sprint last year at their 1604 and Blanco store, they were very nice and somewhat helpful. Then, I got this engineer who didn't want to believe that I was having phone problems. I realized then that Sprint wasn't going to address the issue then, and so I am going to blog about it again in the hopes that someone from customer service reads this and fixes the issue. As a professional public relations person, I want to hear from someone who can give me an estimate on when Sprint is going to put a new tower in the Stone Oak area.

So, for the purpose of documenting the issue for them, here goes:

1) 9:01: Talking to a possible vendor on how she could help me with a project in Detroit and we were wrapping up the call when I got dropped. It's obviously the end of first or second period at Lopez Middle School.

2) 10:01: I'm dealing with another client as he posts his first blog on MySA (yeah!!) when third period at the local school hits. The call is dropped. My client laughs when I call him back as I tell him that the electronic jammers at the local school are in full force.

3) 10:45: My remote admin diva calls me. We're talking about accounting stuff when fourth period hits. You guess it. The phone call was dropped.

I don't have this problem when I go down to my favorite coffee shop, La Taza. It's only when I am at home that I have the issue of dropped calls.

So, here's what I am asking people who read this blog:

1) Is there a way that I can call my customers with the number engraved on my business cards and use an alternative phone?
2) Are you a fellow Sprint customer who lives and works out of their Stone Oak home with similar issues?
3) Is there any way that I can get out of my contract with Sprint for non-performance? I mean three dropped calls in one morning is a little excessive, doncha think?

Please feel free to share your comments and thoughts on how we Stone Oak small business types who work remotely can address the issue.

1 comment:

Jason Gertzen said...

I am with Sprint and we saw your post. Sorry to hear about your difficulties - both with the dropped calls and in trying to get some help. It sounds like we need to have someone take a closer look. Would you please reach out to our specialists at Hope this is helpful. Please let me know if we can do anything else.

Jason Gertzen